5 Things You Should Be Using Right Now for Customer Support

In our connected, social world, customers are more empowered than ever.

Couple that with some fine competition in improved customer relationships and you’ve got a pretty high bar to meet.

But providing great customer support isn’t the hardest thing you’ll ever do, but it is one of the most rewarding.

You get to interface with your customers one-to-one, get to know them personally, and get to see their satisfaction and growing dedication to your brand. It’s incredible.

Customer Service Essentials

1. Be responsive.

Customer support requests can come in when you least expect it and when you’re right in the middle of something.

Take the time to answer as soon as you can. These customers are your bread and butter, so making sure you solve their problems and alleviate concerns as quickly as possible will help them to see that you care and appreciate their business.

It also shows them that you’re dedicated to quality in your product or service.

2. Be everywhere your customer is.

We have more channels of communication than ever before. Email, phone, a herd of social networks… And your customers are probably on each one.

You have to be there to and engaged in the conversation. If a customer expresses a concern or complaint using Twitter, you need to know about it and be able to reply and turn the situation around.

There are several tools that allow you to monitor mentions across social networks. HootSuite and Nimble are good examples, while Twitter and Facebook have some tools of their own built in as well.

Be sure you are engaged at every point of contact with your customers.

3. Be a good listener.

This ties into our previous point. You have to be able to listen to provide great customer support.

Listen on every channel, listen to every concern and complaint. These are your tickets to improving your relationship with the customer and improving your product or service.

One of my biggest pet peeves is automated responses. If all you’re doing to respond to customer support issues is automating a response that gives them a link to an FAQ or knowledge base, or if you never respond afterwards, you’re failing at customer support.

You have to listen, read every word, and respond individually to the customer’s needs.

4. Be proactive and make adjustments.

The concerns your customers bring up are vital in knowing how to improve for the next customer.

Take their advice, find out where you went wrong, then make changes to assure that the issue doesn’t creep up again.

Not only will you be saving your time in the long run by reducing the amount of support issues you receive, you’ll also be making more customers happy while delivering a better product/service.

5. Be organized.

Get everything, every interaction, every activity, every good or bad thing into a CRM where you can see the entire relationship history with this customer in seconds.

A CRM is built to help you interact more readily and more completely with a customer, as you’ll know who they are, where they’re at, and what’s been done.

Having project management as part of your CRM will give you even more insight into what’s been done for them and how you can help.

Great customer service is a few steps away

Customers service is both quality and quantity, but quality comes first. Become an excellent provider to each and every customer by being responsive, omnipresent on communication channels, proactive, and organized.

Your customers, both old and new, will thank you for it.

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Tickets Include

  • Hotel room
  • Unlimited food and beverages (including alcoholic beverages)
  • Transportation to and from the airport in Cabo
  • The event itself
  • Swag bag
  • Workbook
  • One-on-one time with specialists

Room Stats

Room Size | 522 FT² Consider this your all-access pass to excess, dripping in both luxury and ocean views. Available in king-sized or two queens – all featuring 300-count Egyptian cotton sheets.

JNSS Agenda

4:00 PM - Hotel Registration & Check-in

Check into your room, get settled, and prepare for the Welcome Party!

6:00 PM - Rooftop Welcome Party @ Los Gallos Mexican Restaurant

Join us at Los Gallos and start this summit off right! Drinks and hors d'oeuvres will be served.

9:00 PM - After Party @ Moonlight Lounge

Celebrate a day well-traveled with drinks, dancing, and good company.

8:00 AM - Breakfast

Food will be available in the exhibit hall before the start of the conference.

9:00 AM - A Look into the Future of JobNimbus

Special announcement from our CEO, Ben Hodson, about new solutions coming to JobNimbus!

10:15 AM - Mastering Your Boards

Boards are your best friend in JobNimbus. Learn how to use Boards to master your visibility and customization.

11:30 AM - Automation Domination

Powerful automations build a better business. Let JobNimbus handle the details so you have more time on your hands.

12:00 PM - JobNimbus Best Practices - Customer Panel

JobNimbus Best Practices led by current JobNimbus Superusers.

3:00 PM - Breakout Session #1

  • Creative Hiring @ The Red Pool
  • 1099 vs. W2 - Tips & Tricks @ The Eden Pool
  • Product Feature TBD @ Moonlight Lounge

4:00 PM - Breakout Session #2

  • Build Reports That Get Results @ The Red Pool
  • Coffee Talk @ The Eden Pooll
  • Get Connected With Our Integrations @ Moonlight Lounge

7:00 PM - Dinner Party on the Beach

It's a party on the beach in Cabo! Dinner will be served in our custom dug-out beach area. Enjoy this unique experience!

9:00 PM - After Party @ Moonlight Lounge

Put on your dancin' shoes! Leveling up is hard, come let loose at the after party. Grab a drink and chat with great company!

8:00 AM - Breakfast

Food will be available in the exhibit hall before the start of the conference.

9:00 AM - The Importance of Company Values

Create more than just a job—establish a culture that no one wants to leave. Discover how to build your business around a core set of values.

10:00 AM - Leverage the Partner in Your Pocket

Learn about our new key features of our mobile app and what it can do to increase your team communication and efficiency.

10:30 AM - Get the Most Out of JobNimbus Integrations

See all the ways integrations can speed up your processes and help you grow your business.

12:00 PM - JobNimbus Best Practices

Boards are your best friend in JobNimbus. Learn how to use Boards to master your visibility and customization.

3:00 PM - Breakout Session #1

  • - 1099 vs. W2 - Tips & Tricks @ The Eden Pool
  • - Getting Your Team On-Board @ The Red Pool
  • - Simplifying Payments @ Moonlight Lounge

4:00 PM - Breakout Session #2

  • - JobNimbus on the Go @ The Red Pool
  • - Establishing Team Commitment with Workflows @ The Eden Pool
  • - Product Feature TBD @ Moonlight Lounge

6:00 PM  - Crew Party @ Serrenade Terrace (Crew-members only)

Calling all Crew members! We have an exclusive tequila-tasting experience for you, and you guessed it—a cornhole championship!

7:00 PM - Awards Dinner @ Muse Terrace

A thank you dinner to recognize what matters most to JobNimbus: our contractors!

9:00 PM - After Party @ Moonlight Lounge

Saying goodbye is never fun. One last after party to get everyone together with drinks and dancing, of course.

8:00 AM - Breakfast with Execs

Food will be available in the exhibit hall before the start of the conference.

9:00 AM - Simplifying Payments

Payments shouldn't be something to stress about. Let's break 'em down to simpler terms.

9:30 AM - **Special Announcement**

We are so excited to share this special announcement with our attendees! This is something you'll want in on from the front lines.

10:30 AM - Keynote Speaker

Special speaker TBA—stay tuned!

12:00 PM - EVENT END

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