If you were one of the awesome people who came to the JobNimbus Solution Summit you may have already had the opportunity to meet Podium.
Podium is one of our partners and their goal is to make interacting with your customers online as convenient as possible.
Why should you care about online reviews?
Have you ever researched a product before buying it? Did reading the reviews help you make a decision? People tend to research before they buy, and that means people research before they hire. Having online reviews not only makes it easier for people to find you when they research, but it also creates more confidence in new customers to choose your business.
It also gives a chance to interact with your customers. Try to respond to people that leave a review. If it’s a good one you can thank them and people see that you respond. If it’s a poor review it gives you the chance to fix it and worst case it allows potential customers to see that you tried to resolve it. You can learn more about online reviews here.
Who is Podium?
In 2014, the world of online reviews was broken. It was skewing reputations and hurting local businesses. Enter Podium co-founders, Eric and Dennis.
A few years ago, Eric got a frustrated call from his dad. His dad owned a tire shop, and even though he had tons of happy customers, only a handful of angry ones left reviews. He was fed up that his online reputation didn’t reflect his great customer service.
Immediately, it was clear that this was a common problem for business owners. Eric and Dennis got to work creating a product that helped local businesses build an accurate, authentic online reputation through reviews. They quickly went from selling the product door-to-door to occupying a tiny office above a bike store, to adding 300+ others to the team.
They started with reviews but realized there were a ton of other problems facing local businesses that we could solve. Now Podium is a multi-product platform that gives businesses and their customers the most convenient experience possible—from reviews to messaging and insights.