6 Ways To Give Thanks To Your Customers And Partners

6 Ways To Give Thanks To Your Customers And Partners

With Thanksgiving coming up, it’s always a great time to find ways to be more thankful. Of course, we should be as thankful as we can be all year round, but there’s no better time than now to get better. And this year, I think it’s a great time to...
Tales from the Customer VIII: Black Cats In Sales

Tales from the Customer VIII: Black Cats In Sales

Perhaps no real-world animal is more famous around the Halloween time of year than the infamous cat. The black variety is universally regarded as an omen of things to come. It is commonly believed that if a black cat crosses your path, you will have been marked with...
Tales from the Customer VII: Witches

Tales from the Customer VII: Witches

From the infamous Sanderson Sisters to the contemporary Blair Witch, these lovers of the dark arts get a bad wrap. I mean, really: all they’re trying to do is steal our children, feed them frog skin-laden potions, and sacrifice them to father Satan. Ok, so maybe...
What Does It Really Take To Delight Your Customers?

What Does It Really Take To Delight Your Customers?

I recently received an invitation to join a webinar hosted by Klout entitled, “Surprise! Customer service doesn’t need to be delightful,” contrarily refuting the common sentiment that you need to go above and beyond for customer service these days....