Editorial: Focus On Customer Service First

Editorial: Focus On Customer Service First

In 1969, the United States landed on the moon. (Any debate about that can happen in the comments below.) It’s 2015, and the world has seen amazing progress. Technology has traveled leaps and bounds, as the “one small step for man, one giant leap for...
10 Proven Ways to Lose a Customer

10 Proven Ways to Lose a Customer

You could fill the libraries of the world with books on how to earn customers and their return business, but what about how to lose one? Or two? Or several? To be quite honest, you have far more chances of losing a customer than gaining one, just like you have a lot...