Editorial: Focus On Customer Service First

Editorial: Focus On Customer Service First

In 1969, the United States landed on the moon. (Any debate about that can happen in the comments below.) It’s 2015, and the world has seen amazing progress. Technology has traveled leaps and bounds, as the “one small step for man, one giant leap for...
What Does It Really Take To Delight Your Customers?

What Does It Really Take To Delight Your Customers?

I recently received an invitation to join a webinar hosted by Klout entitled, “Surprise! Customer service doesn’t need to be delightful,” contrarily refuting the common sentiment that you need to go above and beyond for customer service these days....
The Real Cost of Poor Customer Service

The Real Cost of Poor Customer Service

Sometimes, price is the kicker for companies looking at CRM. They say, “we just can’t afford to get a CRM right now,” and if you really can’t, that’s fine. Kinda. Let me tell you something you really can’t afford: poor customer...