Tales From The Customer: Haunted House

Tales From The Customer: Haunted House

Tales from the Customer is an ongoing series of discussions on the virtues of good customer relationship management. For more tales, click here. Ever since the first generations of life had passed on, humanity has dealt with haunted places. Every town has its legend...
10 Proven Ways to Lose a Customer

10 Proven Ways to Lose a Customer

You could fill the libraries of the world with books on how to earn customers and their return business, but what about how to lose one? Or two? Or several? To be quite honest, you have far more chances of losing a customer than gaining one, just like you have a lot...
Is There One CRM to Rule Them All?

Is There One CRM to Rule Them All?

As humans, or Hobbits, we’re always looking for the best of something. The tallest building, the catchiest tune, the fastest car. Everything we find is measured any other similar thing that we’ve come across before. The same thing happens when considering...